{"id":4898,"date":"2024-08-30T11:23:23","date_gmt":"2024-08-30T11:23:23","guid":{"rendered":"https:\/\/guide.meriaky.com\/?p=4898"},"modified":"2024-10-12T17:09:01","modified_gmt":"2024-10-12T17:09:01","slug":"comment-configurer-une-automatisation-pour-le-chat-en-direct","status":"publish","type":"post","link":"https:\/\/guide.meriaky.com\/fr\/2024\/08\/30\/comment-configurer-une-automatisation-pour-le-chat-en-direct\/","title":{"rendered":"Comment configurer l&rsquo;automatisation du Livechat"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Les Avantages de l&rsquo;Int\u00e9gration du Chat en Direct<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L&rsquo;int\u00e9gration du chat en direct dans vos flux de travail CRM offre plusieurs avantages :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>R\u00e9activit\u00e9 Instantan\u00e9e :<\/strong> En ajoutant des d\u00e9clencheurs de chat en direct \u00e0 vos flux de travail, vous pouvez interagir avec les clients imm\u00e9diatement, en fonction de leurs r\u00e9ponses. Cela garantit qu&rsquo;aucune question de client ne reste sans r\u00e9ponse.<\/li>\n\n\n\n<li><strong>Communication Efficace :<\/strong> L&rsquo;action de message de chat en direct vous permet de r\u00e9pondre rapidement aux demandes des clients, simplifiant ainsi la communication et am\u00e9liorant la satisfaction globale.<\/li>\n\n\n\n<li><strong>Automatisation des Flux de Travail :<\/strong> Int\u00e9grez le chat en direct dans vos flux de travail automatis\u00e9s pour une approche sans intervention humaine de l&rsquo;interaction avec les clients, rendant vos processus plus efficaces et performants.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Configurer les d\u00e9clencheurs et actions du Livechat : Un Guide \u00c9tape par \u00c9tape<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour tirer parti des avantages du livechat dans votre CRM, suivez ces \u00e9tapes :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Acc\u00e9dez \u00e0 l&rsquo;Automatisation :<\/strong> Acc\u00e9dez \u00e0 l&rsquo;onglet d&rsquo;automatisation depuis le menu de navigation \u00e0 gauche, puis allez dans les flux de travail et cliquez sur &lsquo;+ Cr\u00e9er un Flux de Travail&rsquo;. Vous pouvez commencer \u00e0 partir de z\u00e9ro ou utiliser un mod\u00e8le pour commencer \u00e0 configurer votre flux de travail.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.helpjuice.com\/helpjuice_production\/uploads\/upload\/image\/15359\/4079605\/1716401828768-Create%2BWorkflow.png\" alt=\"Image\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ajoutez un D\u00e9clencheur :<\/strong> S\u00e9lectionnez l&rsquo;option \u00ab R\u00e9ponse du Client \u00bb dans la liste des d\u00e9clencheurs pour initier le flux de travail en fonction des r\u00e9ponses des clients.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.helpjuice.com\/helpjuice_production\/uploads\/upload\/image\/15359\/4079610\/1716402017280-Customer%2BReplied.png\" alt=\"Image\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Filtrer les R\u00e9ponses :<\/strong> Cliquez sur le bouton \u00ab Ajouter des filtres \u00bb, s\u00e9lectionnez le filtre \u00ab Canal de R\u00e9ponse \u00bb, puis choisissez \u00ab Chat en Direct \u00bb dans le menu d\u00e9roulant. Cela garantit que le flux de travail est d\u00e9clench\u00e9 par les interactions de chat en direct.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.helpjuice.com\/helpjuice_production\/uploads\/upload\/image\/15359\/4079641\/1716402627490-Customer%2BReplied.gif\" alt=\"Image\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Configurez l&rsquo;Action :<\/strong> Ajoutez l&rsquo;action \u00ab Envoyer un Message de Chat en Direct \u00bb \u00e0 votre flux de travail. Cela vous permettra de r\u00e9diger et d&rsquo;envoyer un message directement via le chat en direct.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/static.helpjuice.com\/helpjuice_production\/uploads\/upload\/image\/15359\/4079652\/1716403010901-Send%2BLive%2BChat%2BMessage.gif\" alt=\"Image\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">5. Customize Your Message: Write the message you wish to send in the live chat and save your settings.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Practical Applications and Examples<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Imagine a customer inquires about product availability via live chat. With the live chat trigger and action set up, your CRM can automatically respond with stock information or direct the customer to relevant resources, enhancing their shopping experience without manual intervention.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Troubleshooting and FAQs<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Q: What if the live chat message doesn&rsquo;t send?A: Ensure that the \u00ab\u00a0Send Live Chat Message\u00a0\u00bb action is correctly configured and that there are no filters blocking the action.<\/li>\n\n\n\n<li>Q: Can I personalize the live chat messages?<\/li>\n\n\n\n<li>A: Yes, you can personalize messages using customer data fields available within the CRM to make interactions more engaging.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Les Avantages de l&rsquo;Int\u00e9gration du Chat en Direct L&rsquo;int\u00e9gration du chat en direct dans vos flux de travail CRM offre plusieurs avantages : Configurer les d\u00e9clencheurs et actions du Livechat : Un Guide \u00c9tape par \u00c9tape Pour tirer parti des avantages du livechat dans votre CRM, suivez ces \u00e9tapes : Ajoutez un D\u00e9clencheur : S\u00e9lectionnez ..<\/p>\n<div class=\"clear-fix\"><\/div>\n<p><a href=\"https:\/\/guide.meriaky.com\/fr\/2024\/08\/30\/comment-configurer-une-automatisation-pour-le-chat-en-direct\/\" title=\"read more\">Read more<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-4898","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/guide.meriaky.com\/fr\/wp-json\/wp\/v2\/posts\/4898","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/guide.meriaky.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/guide.meriaky.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/guide.meriaky.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/guide.meriaky.com\/fr\/wp-json\/wp\/v2\/comments?post=4898"}],"version-history":[{"count":3,"href":"https:\/\/guide.meriaky.com\/fr\/wp-json\/wp\/v2\/posts\/4898\/revisions"}],"predecessor-version":[{"id":5573,"href":"https:\/\/guide.meriaky.com\/fr\/wp-json\/wp\/v2\/posts\/4898\/revisions\/5573"}],"wp:attachment":[{"href":"https:\/\/guide.meriaky.com\/fr\/wp-json\/wp\/v2\/media?parent=4898"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/guide.meriaky.com\/fr\/wp-json\/wp\/v2\/categories?post=4898"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/guide.meriaky.com\/fr\/wp-json\/wp\/v2\/tags?post=4898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}