Configuring Multiple User Call Reception
Follow these steps to configure your phone system to ring multiple users for inbound calls:
- Edit Phone Number Configuration: In the ‘Phone Numbers’ tab, select the three dots beside the number you wish to configure and select ‘Edit Configuration’.
2. Enable Call Connect Feature: Look for the option labeled ‘Enable Call Connect Feature’ and ensure it’s activated.
3. Set Incoming and Outgoing Call Timeouts: Adjust the ‘Incoming Call Timeout’ and ‘Outgoing Call Timeout’ settings according to your team’s needs.
4. Activate Ring to All Users: Find the setting ‘Ring Incoming Call to All Users’ and enable it.
5. Add Team Members: Finally, add the team members who should receive the inbound calls. You can select individuals or groups, depending on your organizational structure.
Forwarding Calls to Mobile and Web Apps
To further enhance your team’s accessibility, you can forward calls to the mobile and web apps. This ensures that team members can receive calls even when they’re away from their desks. Here’s how:
- For Mobile App: Navigate to ‘Settings’ > ‘My Staff’, and select the team member you wish to configure. In the ‘Call and Voicemail Settings’, enable the option to forward calls to the mobile app.
- For Web App: The process is similar to forwarding calls to the mobile app. Ensure the team member’s settings are configured to receive calls via the web app.
Troubleshooting and FAQs
- Calls Not Routing to All Users: Ensure that all selected team members have the correct permissions and that their individual settings allow for call reception.
- Delay in Call Reception: Check the ‘Incoming Call Timeout’ settings and adjust them as needed to reduce any delays.