Welcome to the guide on how to buy a phone number when you need to prove your address and follow certain rules, like in Australia. If you’ve tried to get a phone number before and saw a message saying you need to pick an address, this article is here to help. 

Step-by-Step Guide to Purchasing a Phone Number

1. Identifying the Need for Address and Bundles

• Error Message: When attempting to purchase a phone number, you may encounter an error message indicating the need to select an address. This is your cue that address verification and regulatory bundles are required.

2. Creating Addresses and Bundles

• Exploring Products: Inside the subaccount, navigate to the “Settings” section. Click on “Phone Numbers” followed by “Regulatory Bundle/Address”.

• Adding Addresses: Create an address by following the prompts. This step is straightforward and requires you to input the necessary address information.

• Creating Bundles: Click on “Create” then select “Regulatory Bundle”. Choose the country (e.g., Australia) and select a mobile number for dual functionality (voice and SMS). Follow the steps to upload the required documents for verification.

Troubleshooting and FAQs

• What if the address and bundles don’t show up in the dropdown? Ensure that the regulatory bundles and address have been approved by the regulatory authority. Once approved, they should appear in the dropdown menu for selection.
• What documents are required for verification? The required documents vary depending on whether the phone number is for individual or business use. Typically, personal identification or business ID verification documents are required.