Category : Automation

Workflows in the CRM are automated processes designed to streamline your communication by sending out messages based on specific triggers or actions. To auto-mark messages as read when sent from a workflow: Navigate to the Workflows section of the CRM. Select the workflow you intend to send messages from. Look for an option labeled “Mark ..

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Setting Up Your Facebook Lead Ad Overview The first step in leveraging CRM automation is to create a Facebook lead ad. This section outlines the process of setting up your ad on Facebook before connecting it to the CRM for backend automation. Detailed Steps Connecting Your Ad to the CRM Overview After setting up your ..

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Execution Logs Tab Execution Logs Tab To learn more about workflows and how to build them, check out the “Workflow Training” section under the “Advanced Training” help center menu!​   Workflow Title The status tab will show information regarding the customer’s status through the workflow. Utilize this section when you’re looking to see the status ..

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Enrollment History Tab Enrollment History Tab To learn more about workflows and how to build them, check out the “Workflow Training” section under the “Advanced Training” help center menu! Action Logs The Enrollment History Tab within workflows gives a detailed history of every action taken within the workflow by the customer. Utilize the Enrollment history ..

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Starting with Workflows: Adding Actions: Duplicating Branches: Reordering and Personalizing: Finalizing Your Workflow: Practical Examples and Use Cases Imagine you’re managing a customer support workflow where inquiries are categorized based on their urgency. By duplicating branches for each urgency level and reordering them according to priority, you can ensure the most critical issues are addressed ..

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Introduction to Appointment Confirmation and Reminder Campaigns Appointment confirmation and reminder campaigns are automated communications sent to clients who book appointments. These communications serve to confirm the booking and remind the client of the appointment as it approaches. Implementing such campaigns can significantly reduce no-shows and ensure clients are adequately prepared for their appointments. Setting ..

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Creating a user-assigned workflow involves a few simple steps. Here’s how to get started: Create a New Workflow: Select the Workflow Trigger: Ensure a User Assignment Workflow Exists: Creating Conditional Actions Based on Assigned User Once your workflow is set to trigger on user assignment, you can create specific actions based on which user the ..

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