- Phone Numbers Tab: If you haven’t already, add your account’s phone number here. This number will be used for the missed call text back feature.
Setting Up the Missed Call Text Back Feature
The missed call text back feature is a powerful tool that automatically sends a customized text message to callers who don’t get through. Here’s how to set it up:
Navigate to the Feature: Scroll to the bottom right of the Business Profile to find the missed call text back feature.
Customization: Click on the feature to customize the text message. You can include a prompt for more information, details, or even add a link to book an appointment directly.
Activation: Once you’ve customized your message, activate the feature to ensure it’s ready to go.
Practical Examples and Use Cases
Imagine you’re running a busy salon, and you miss a call because you’re with a client. The missed call text back feature automatically sends a message to the caller, saying, “Sorry we missed your call! Can we help you book an appointment or answer any questions? Reply here or book directly at [appointment link].” This immediate response keeps the lead engaged and increases the chances of booking an appointment.
Troubleshooting Tips
- Feature Not Working: Ensure your CRM account’s phone number is correctly set up and that the missed call text back feature is activated.
- Customization Issues: If your message isn’t sending as customized, double-check the text for any errors or formatting issues.
Frequently Asked Questions
- Can I customize the message for different times of the day? Currently, the message is standard regardless of the time. However, you can update the message as needed to reflect any time-specific information.